Return & Refund Policy
Effective Date: August 29, 2026
Thank you for shopping with Rajini through sholing.in. We want you to have a satisfactory experience with every order.
Because our products are food items, returns are subject to the conditions below.
1. Return Eligibility
We generally do not accept returns of food products after delivery due to hygiene and food-safety considerations.
However, you may contact us if:
- You received the wrong product.
- The product was damaged during delivery.
- The product was defective or spoiled when received.
- The quantity received is different from the quantity ordered.
Any issue must be reported to us within 24 hours of delivery.
2. How to Request a Return or Replacement
To report an issue, please contact us through the contact details provided on sholing.in.
Please provide:
- Order number
- Customer name
- Phone number
- Description of the problem
- Photographs or video of the product and packaging, where applicable
We may request additional information to verify the issue.
3. Damaged or Incorrect Products
If your order arrives damaged, defective, spoiled, or incorrect, we may offer:
- A replacement product, or
- A refund for the affected product/order,
depending on the circumstances and availability.
We will review the issue before approving a replacement or refund.
4. Refunds
If your refund is approved, the refund will generally be processed using the original payment method.
The time required for the amount to appear in your account may vary depending on your bank, card issuer, UPI provider, or payment service provider.
5. Non-Refundable Situations
Refunds or replacements may not be provided when:
- The customer changes their mind after placing the order.
- The customer ordered the wrong product or quantity.
- The product was damaged after delivery due to improper storage or handling.
- The issue was reported after the applicable reporting period.
- The customer is unavailable to receive the order and the product is returned to us by the delivery provider.
6. Order Cancellation
You may request cancellation of an order before it has been dispatched.
Once an order has been dispatched, cancellation may not be possible.
If an eligible cancellation is approved, any applicable refund will be processed to the original payment method.
7. Delivery Issues
If an order is delayed, lost, or returned by the delivery provider, please contact us as soon as possible.
We will review the delivery status and, where appropriate, arrange a replacement or refund.
8. Refund Processing
Once a refund is approved, we will initiate the refund within a reasonable period.
The actual time for the refund to reach your account depends on the payment provider or financial institution.
9. Contact Us
For questions regarding returns, replacements, cancellations, or refunds, please contact Rajini through the contact details available on:
Website: https://sholing.in
Please include your order number and registered phone number when contacting us so that we can assist you more quickly.
Note: This Return & Refund Policy may be updated from time to time. Any changes will be published on this page with the revised effective date.